Job description

This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.

This is a hybrid role with the opportunity to work 3 days in their head office in Uxbridge, with 2 days a week working remotely. The role is Monday-Friday with core working hours of 8am-4:30pm or 9:30-6pm.

The Ideal Candidate

Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.

Responsibilities

• Provide unparalleled support to the team to enable them to progress the customer's claim
• Manage incoming calls, directing callers to the appropriate team and handling basic queries
• Follow up with customers for pre-requested documents, such as images of their vehicle damage
• Assist the team with investigations into liability, contacting witnesses and sending out statements
• Receive and process updates from various partner companies
• Manage emails, adding mail to handlers' files
• Chase insurers for payment of outstanding invoices, over the phone and via email
• Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission

Key Skills and Knowledge

• Great phone manner and customer service skills
• Strong written and verbal skills
• Must be computer literate
• Have a 'can-do' attitude and a willingness to get stuck in
• Attention to detail and the ability to proactively identify errors and problem solve

Desirable Skills

• Basic knowledge of the motor claims process

Working Hours

This is a hybrid role with the opportunity to work 3 days in their head office in Uxbridge, with 2 days a week working remotely. The role is Monday-Friday with core working hours of 8am-4:30pm or 9:30-6pm.

What benefits are there?

• 25 days holiday plus bank holidays
• Regular company events
• Pension scheme
• Hybrid working schedule; 3 days in the office and 2 days at home per week
• Monthly McDonald's breakfast

This is a fantastic role based in an award winning company so if you feel you have the right skills, drive and enthusiasm, please apply today!