Job description

Customer Service Consultant

Location: Lakeside Portsmouth

Hours:

Week 1: 8:00am - 4:00pm

Week 2: 9:00am - 5:00pm

1 week every 9 weeks, you will work a week of 12:00pm - 8:00pm shifts

1 in 3 Saturdays 9:00am - 1:00pm (When you work a Saturday, you will be given a whole day off in the week)

Salary: £19,000

Payment progression scheme which can boost your salary to £22,000

Do you have a passion for delivering excellent service?

Are you looking to get into your first office role?

I am working with a fantastic growing company, looking for someone with equally fantastic customer service skills to join their forward-thinking and supportive team.

This company is offering a great opportunity to someone looking to gain valuable customer service and sales experience in an office-based environment. The company is a leading insurance provider, based in Leicester and is renowned for its staff recognition and rewarding hard work.

On a day-to-day basis, you will be taking inbound calls from customers who simply need your assistance and it will be your responsibility to provide them with first-class customer service.

This role is a great opportunity for you to gain experience in an office, work in a fantastic team, and develop your skills.

Responsibilities

• Answering calls promptly and by our Service Level Agreements.
• Contacting and dealing with customers via telephone and email updating details whilst providing excellent customer service.
• Production of customer, affinity and veterinary correspondence to corporate standard.
• Collating and posting of documents where required.
• Maintaining a consistent and energetic approach and building rapport with internal and external customers.
• Liaising with veterinary practices, breeders, policyholders and affinity partners to obtain information to allow veterinary nurses to settle claims and then produce the cheques.
• Ad hoc duties as required by Management.
• Where applicable, to adhere to Company processes about FCA compliance and Treating Customers Fairly

The ideal candidate:

• Customer service experience (Face to face or telephone)
• Happy working on the telephone
• A confident and enthusiastic attitude
• Happy to take on training and further learning