Job description

Senior Key Account Administrator

Are you an experienced administrator proficient in Excel and business systems?

I have a role that involves data analysis, developing and generating reports for stakeholders and initiating cross-departmental collaboration.

Having a quick thinking and proactive problem-solving attitude is important in this role as there will be times you need to speak to our customers to manage expectations and keep customers informed.

Responsibilities

• Build and Maintain Relationships: Develop strong, long-term relationships with key clients, understanding their needs and ensuring their satisfaction.
• Serve as the primary point of contact for key accounts, addressing enquiries, resolving issues, and providing timely updates on products and services.
• Regularly schedule and conduct meetings with clients to review account performance, gather feedback, and discuss future needs.
• Data Collection: Gather and compile data from various sources to support account management activities.
• Data Analysis: Analyse client data to identify trends, patterns, and insights that can inform decision-making and strategy.
• Reporting: Create detailed reports and dashboards to present data findings to clients and internal stakeholders, highlighting key metrics and performance indicators.
• Develop and implement strategic account plans tailored to each key client, focusing on growth opportunities and risk mitigation.
• Track and monitor account performance against established goals and KPIs, adjusting strategies as needed to achieve targets.
• Coordinate and oversee the execution of client projects, ensuring timely delivery and adherence to quality standards.
• Internal Coordination: Work closely with sales, marketing, product development, and customer service teams to ensure a cohesive approach to account management.
• Provide client feedback to internal teams to inform product improvements and service enhancements.
• Assist in training internal teams on client-specific requirements and data analysis tools.
• Issue Identification: Proactively identify potential issues and challenges.

• Administrative tasks including, Order placement, Order status updates, Invoicing, Credits, Raising and managing RMAs (returns)
• Software/subscription billing & Software Renewals
• Asset Management: Sim Cancellations, Activations, Subscription Migration
• Supporting Credit Control with resolving issues to ensure customer satisfaction and payment.

Qualifications and experience

• Good commercial acumen
• Highly proficient in Microsoft Excel (complex formula such as, look ups, nested if statements, data cleansing functions, pivot tables, etc).
• Demonstrable skills in data analysis of 10k+ lines of data.
• Experience in generating reports and interpret data.
• Strong organisational skills with the ability to multi-task.
• Strong experience working in an office with administration/ Key Account Support experience (essential).
• Strong Microsoft Office experience.
• Fast and accurate typing skills, a high level of grammar, spelling, and punctuation.
• High attention to detail.
• Exceptional communication skills (verbal and written).
• Ability to work alone and as part of a team.
• Degree or A levels (minimum)

Perks of the Role;

• Fantastic Salary of £30,000-£40,000 *Experience-dependent
• Monday-Friday only 9 am-5 pm
• Hybrid working model.
• Free parking on site
• Health Assured Employee Assistance Programme (EAP)
• Private Medical Insurance
• 25 days of holiday plus Bank Holidays
• Life Assurance (x4 salary)
• Pension

This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!