Job description

Pet Claims Assessors

Salary: £22 - 26k (£24 - 28 k ote)

Hours: Full Time - Monday to Friday 9am-5pm

Location: North End, Portsmouth or full time work from home

Training: Full Time training must be completed for first 3-5 weeks

MUST have 12 months experience in a pet insurance claims assessing role or 2 years as a RVN

Overview:

The main purpose of this role is to assess and validate Pet Insurance claims, gathering any necessary information required in an efficient manner. A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.

Key Responsibilities:

• Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements
• Assessing new and continuation claim submissions by reviewing all claim documentation supplied
• Collating information from customers and veterinary practises to assess claims appropriately
• Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid
• Identifying potentially fraudulent claims and following agreed process for referral.
• Ensuring that high levels of customer service is offered through processing of accurate and timely information
• Maintaining a consistent and energetic approach whilst building rapport with internal and external customer to establish customer relations
• Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
• Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover in line with terms and conditions
• Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
• Understand business issues and recommend solutions to improve
• Commit to own personal development
• Provide support and guidance to others as required.
• To undertake other reasonable responsibilities and projects as instructed by their line manager

Essential Skills:

• Vet practice (e.g. vet nurse), medical or pharmaceutical experience or qualifications in these areas
• Excellent communication skills and strong team player
• Ability to multi-task
• High attention to detail
• Strong data entry and IT skills
• Flexible attitude to work - willingness to take on new tasks
• Ability to work on own initiative and remain motivated in a changing working environment

Desirable Skills:

• Experience of working in an admin/contact centre or customer service environment
• Basic knowledge of insurance products and principles