Job description
Do you have Veterinary Nurse experience and are looking for a new challenge away from practice?
We are looking for qualified veterinary professionals to join us as Pet Claims Assessors on a fully remote basis.
Pet Claims Assessor - Remote
Salary: £24k plus annual bonus
Hours: Full Time - Monday to Friday 8am-4pm or 10am-6pm
Full training provided
The Role
The main purpose of this role is to assess and validate Pet Insurance claims, gathering any necessary information required in an efficient manner. A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.
Key Responsibilities:
- Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements
- Assessing new and continuation claim submissions by reviewing all claim documentation supplied
- Collating information from customers and veterinary practises to assess claims
- Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid
- Identifying potentially fraudulent claims and following agreed process for referral.
- Ensuring that high levels of customer service is offered through processing of accurate and timely information
- Establish and maintain effective communication and relationships with all colleagues and customers
- Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
- Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover to customers
Essential Skills:
- Must have vet nurse experience and relevant qualifications
- Experience of call handling and comfortable speaking with customers on the phone
- Excellent communication skills and strong team player
- High attention to detail
- Strong data entry and IT skills
- Flexible attitude to work - willingness to take on new tasks
Desirable Skills:
- Previous pet assessing experience
What we offer in return?
- A collaborative and fast paced work environment
- 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday
- Health Cash Plan
- A fantastic bonus scheme
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more;
- Life Assurance 4x annual salary
- A structured pathway to learn and develop.
- Employee referral scheme